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This is when at the end of one subscription period, they automatically renew your subscription and take a payment out of your bank account or credit card for the renewed subscription.Although this is clearly laid out in the terms and conditions that every Zoosk members agrees to abide by when they get a paid membership, many members neglect to read the terms and conditions.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services." In other words, Zoosk might have its share of bad customer experiences, but they're also very proficient at addressing these complaints once they've been filed with the BBB.
Alexandra is a content management intern for Best Company.
As she finishes up her degree in English and editing, she spends her free morsels of time rock climbing and hiking.
On the other hand, Zoosk has, in the interest of their business, geared their site to strongly encourage free members to convert into paying members.
They do this by making it nearly impossible to communicate with other members unless you get a paid subscription plan.
As a comparison, Plenty Of Fish currently has a big fat D from the BBB for failure to respond to most of the complaints they've received.